Mountain landscape used as a Seedance 2.5 cinematic backdrop.

Legal

Refund Policy

How refund requests are reviewed for Seedance 2.5 subscriptions, credit packs, generation failures, and billing issues.

Contact support

Refund review

Refund requests are reviewed based on payment status, usage, generated credits, subscription timing, and whether a technical or billing issue affected the purchase.

Used credits

Credits already spent on completed generation tasks are generally not refundable. Failed or duplicate billing cases can be reviewed by support.

How to request help

Contact support@seedance2-5.co with your account email, order details, task IDs when relevant, and a short description of the issue.